How much TAX and or import duty will apply when shipping to my country if outside the EU?
At this point we don’t know since we have to start shipping to most of the countries. Once we have some feedback from users coming in on this we will add that to this question. Most likely you will have to pay at least the normal Sales TAX (VAT) in your country as well as a small import duties charge.
How much does shipping cost? Why is intercontinental shipping so expensive?
Just add the the mount to your card and calculate shipping from your cart / the check out page. Order 10 mounts or more to get free shipping. International and especially intercontinental track-and-traced shipping is expensive unfortunately. We don’t make any money on shipping, just calculating 1 on 1 the costs that the cheapest available Carrier calculates us. Try to bundle your order with some of your friends and share shipping costs! At this point due to COVID 19 shipping costs are also higher than usual.
Is there a smaller version of the mount?
No, currently not. There is only one size product that fits almost any phone. We might produce a smaller version as well to accommodate smaller phones, but that won’t happen on the short term (won’t happen in the next 2 months).
Is the tape strong enough?
The tape is extremely strong and often used to replace screws. In order for the tape to be effective the instructions which are attached with the mount delivery needs to be followed very precisely. As a back-up there is also a rope which can be attached to a foot strap or grab handle. The bond of the tape will only get stronger over time, but if in any case the mount would come off you already get a spare set of tapes when buying the mount.
Can I use the screw holes of my board to secure the mount?
There are no screw holes in/on the mount to be used on grab handle screw hole positions. You can drill a small hole yourself and screw the mount to one or both of the screw holes of the grab handle (you have to sacrifice your handle though). Please note that on some boards the screw holes are further apart than the length of the mount, in that case only one screw hole can be used. Also please note that if you decide to do this the warranty on the mount expires.
If you do decide to drill a hole in the mount make sure to level out the gap between the bottom of the mount and your board with some (rubber) rings and also use rubber rings to avoid water entering the mount. The combination of one screw and the attached tapes can also work very well, you don’t have to use 2 screws, but just place one in the middle.
Is the mount water proof?
Yes. When closed properly and if the rubber seal is cleaned on a regular basis water will stay out. The mount is designed to be waterproof. Conditions on the water can very rough though and there is always a small possibility that a mount gets broken, for example on big crash with your board against an object. To decrease the chance of your phone getting damaged you can use a waterproof bag. We recommend this product: https://www.amazon.com/LOKSAK-Drybag-iPhone-2-Pack-aLOKD2-4×7/dp/B00UTK5RCC. It’s also available in different sizes on Amazon.com.
Does the mount fit on any board?
It will work on almost any board, but you might have to be a bit creative. Especially board with grab holes or other holes might make it a bit harder to find a flat surface to place the mount. The mount can also be place on one of the tips (next to the left or right foot). We’re also working on the ability to support Portrait positioning of the mount which will give even more options to find a good place for the mount on the board.
Where to install the mount?
Best position would be in the middle of your board, above the grab handle in a landscape position. Currently portrait mode is not supported and will not work.
Any other questions?
See the FAQ at the bottom of https://www.thesurfr.app/. If you’re question is still not answered please reach out through the contact form on the bottom of https://www.thesurfr.app/