Before going into the fine details of warranty and risk limitations we would like to give you some context. The Surfr. app is created out of passion for kite boarding and is mainly maintained by volunteers who are fanatic kite boarders themselves. Thousands of hours of development and testing have gone in to the app as well as into the design and development of our products.
That being said, we have to protect ourselves against the small (damage) risks involved when attaching a phone or watch to the water. To summarize: we will provide our customers with first class warranty on our products, but we take no liability or responsibility in case of any damage to your phone or board – please note that the chance of damaging your phone is very small. In the next section you will find more details on this. Also, if you loose your watch during kiting we don’t take any liability. The wristbands that we sell are tested and good, but it’s not impossible to loose your watch. We always recommend you to use the Rugged wristband instead of the elastic single-loop wrist band.
Watches
If you loose your watch during kiting we don’t take any liability no matter the cause. The wristbands that we sell are tested and good, but it’s not impossible to loose your watch. We always recommend you to use the Rugged wristband instead of the elastic single-loop wrist band.
Standard 2 year warranty
On the Surfr. mount there is a standard 2-year warranty period starting from the moment that the mount was shipped to the address of the customer. Warranty only applies if the product is well maintained meaning that the product is cleaned with fresh water after each session or if you make multiple sessions per day then at the end of the day.
If a product is found to be defective by Surfr. then the only responsibility of Surfr. will be to to repair or replace the defective product. Surfr. will not be responsible for any costs, losses or damages incurred as a result of the inability to use the mount and/or any consequential damage (to your phone, board or anything else) because of using the mount.
Risk limitations
The use of our products is solely at the risk or the user. Surfr. shall not be responsible for any damage to your phone, board or a lost phone. If instructions are followed it’s nearly impossible to lose a phone, but even if a phone does get lost (for example when the whole board is lost) Surfr. will not be responsible for any damage.
Phone impact damage limitation
Your phone might get damaged when it makes a really big impact on the water. So far no reports have come in of phone’s getting damaged just by the impact of the board on the water, but we can’t rule that out 100%. If you drop your board from 20 meters high and it falls flat, a phone may get damaged. Based on our testing, phones can handle large impacts and we were not able to break a phone just by throwing the board around. If the phone gets damaged through a big impact / crash / e.t.c. Surfr. can’t be held responsible.
Phone water damage limitation
Make sure to leave the water as soon as you see any fog in the mount, or if the phone starts reacting to drops (navigating out of the app).
We recommend to used IPX certified phones if you want to fully rule out the water damage risk involved.
If in any case a phone gets damaged by salt and/or water that entered the mount, Surfr. can’t be held responsible.
Warranty Return Policy
Customers should contact support@thesurfr.app to make a warranty claim. Surfr. may also choose to replace the product without the need to return the malfunction mount first in order to save on shipping costs. In that case Surfr. will ask for proof of destruction of the malfunction mount before a new one will be shipped.
If a product is unused you can return it (while paying the shipping costs yourself) to receive a full refund. Please note that you can’t return a product once it has been used or packaging is damaged. After usage it’s not possible for us to sell it again. For watches this means that they also have to be in the original packaging with unopened seal.